Job Vacancies

Job Vacancies

Join the team at INSOL International 

 Please see below for the latest vacancies available to become part of the team at INSOL International:

Role: Membership Relationship Manager

Company: INSOL International

Location: Remote

Employment type: Permanent

Hours: 37.5 hours per week

Salary: £TBC

Date posted:  30th April 2026

 

 

About us 

INSOL International is a worldwide federation of national associations of accountants and lawyers who specialise in restructuring and insolvency. Our team is dedicated to our vision to be the global association for restructuring and insolvency professionals operating in every country. This is an exciting opportunity to join our small and friendly team who are passionate about delivering excellence across INSOL’s global events portfolio.

 

Position Overview: 

This role offers a unique opportunity to take own and improve the end-to-end experience of INSOL members by building our Member Association partnership. As the Membership Relationship Manager you will be responsible for embedding a membership journey that is efficient and consistently excellent. You will work across the INSOL ecosystem, collaborating with our marketing, events, finance and IT teams and working closely with our external Member Associations to ensure every touchpoint reflects our commitment to our members and delivers our overall membership strategy.

The role requires experience in a Membership Association or similar business who is confident in building relationships, both internally and externally. You will have a strong track record of process improvement and be confident working autonomously to lead initiatives. It is essential that you have strong communication, organisational and analytical skills and are comfortable engaging with practitioners and partners across the INSOL ecosystem.

 

Key Responsibilities:

Member Experience & Journey

  • Manage and continuously improve the Member and Member Association lifecycle – including onboarding, renewals, engagement & retention
  • Map and audit every member touchpoint to identify gaps, pinch points and opportunities to improve the member experience
  • Key role in the design and implementation of a CRM system
  • Create reports and translate feedback and insights into actions
  • Update colleagues and stakeholders with key member data as required

 

Member Operations & Growth

  • Drive the implementation of the International Member Association Partnership Protocol, ensuring understanding, engagement and compliance.
  • Manage the membership database (CRM), ensuring that all data is accurate, up to date and used to drive personalised engagement.
  • Liaise with CEO & Key Stakeholders to target prospective new Member Associations and lead their onboarding experience.
  • Collaborate with the marketing/communications team to plan & share targeted marketing campaigns and emails that meet members preferences.
  • Own the renewal cycle, proactively identifying at risk members or Member Associations and implement retention strategies.
  • Track and report key membership KPI’s across the organisation and with relevant stakeholders. Consistently advocate internally for our members and their needs.

 

Stakeholder & Member Relations 

  • Serve as the primary point of contact for Member Associations, building trusted relationships.
  • Support members to maximise the value of their membership through pro-active account management with tailored and targeted communications.
  • Identify operational bottlenecks and introduce improvements to invoicing, planning and workflow where appropriate.
  • Create and manage structured forums that provide opportunities for engagement with INSOL International leadership committees and peer associations.

What we are looking for:

Essential:

  • Demonstrate experience in membership, customer experience or an account management role.
  • A genuine passion for member or customer experience, with a track record of improving satisfaction and retention.
  • Strong relationship-building skills.
  • Track record of process improvement.
  • Experience working with CRM systems and using data to make informed decisions.
  • Excellent written and verbal communication skills, with the ability to tailor your approach to different audiences.
  • Highly organised with the ability to manage multiple workstreams to deadlines

Desirable:

  • Experience with data visualisation tools or dashboards to present member insights.
  • Experience managing membership journeys in a digital or hybrid environment.

 

How to apply?

Please submit your CV to [email protected] by Friday 8th May.